Joanne Moores Welfare Benefits and Care Adviser
Joanne has been providing advice and support to clients in respect of social welfare law since 2005.
Having qualified as a generalist adviser with Citizen’s Advice Bureau in 2005, Joanne became a specialist debt and welfare benefits adviser, gaining the Certificate in Money Advice Practice and the post-graduate Certificate of Professional Development in Financial Inclusion.
Since joining PFP in 2013, Joanne has advised clients, Deputies, trustees, and litigation solicitors on all aspects of welfare benefits, local authority care and NHS Continuing Health Care entitlements.
Advice and support has been provided to identify client and household entitlements to state support ranging from assistance with claim and assessment processes through to representation at appeals with the First-Tier Tribunal and the Upper Tribunal and various local authorities.
Joanne has expertise with the main disability related benefits including Personal Independence Payment (PIP), Employment and Support Allowance (ESA) Disability Living Allowance (DLA) and Carer’s Allowance.
Joanne also has considerable experience with the personal injury disregards in relation to the main means-tested benefits and local authority financial assessments across the U.K.
Joanne has also provided expert advice to the Courts with regards to these issues, appointed as a Part 35 expert witness.
- Support with the claim and assessment processes for benefits, local authority and NHS Continuing Health Care funding leading to additional gains of more than £425,000 a year for PFP clients in the past 12 months alone.
- Appeal representation at both the First Tier and Upper Tribunals in respect of welfare benefits and the Council Tax and Valuation Tribunal.
- Successful appeals for a waiver from the Secretary of State.
- Contributions to the UK parliament Social Security Advisory Committee.
- County Court representation in respect of consumer and housing related debts.
- Challenging local authority and clinical commissioning group decisions regarding care and support decisions, and funding levels.
- Preparation of expert reports with regard to statutory care and benefit entitlements to the Court and Court of Protection Deputies.
I specialise in Court of Protection and Personal Injury Trust matters. I act as a Financial Deputy and Trustee in numerous matters. Most of them involve very substantial investments. I have dealt with PFP on various cases over the years, and continue to do so. My main contacts are Ian Gunn and Richard Cropper (as well as Joanne Moores for Welfare Benefits Advice).
I have always been very pleased with the services provided by PFP. Based upon my experience of dealing with them, I have always found PFP to be very professional and helpful in their approach and service
I have worked with Joanne Moores of PFP for several years now. Joanne’s advice in welfare benefits matters has been invaluable to me in my capacity as Deputy appointed by the Court of Protection to manage the financial affairs of various clients who are deemed not to have capacity.
Joanne’s knowledge on all matters related to benefits and the Department of Works and Pensions is very comprehensive and wide ranging. I have found her to be extremely approachable, very thorough in the advice that she gives and she always offers sensible and practical advice. Her depth of knowledge in her field is invaluable for those who are advising clients on all matters relating to personal injury trusts and deputyships. I will have no hesitation now or in the future in recommending Joanne to my colleagues for professional advice and assistance.
I am my son’s Advocate, Mum and Carer. I organised his activities, timetable and daily living. Myself and my late husband have tried to obtain the appropriate care and support throughout his life.
Due to changes in the Social Services Department in Derbyshire four and a half years ago, when they withdrew his entitlement of 12 hours per week direct payments, saying he no longer fitted their criteria, two years ago we were put in contact with Joanne Moores (Welfare and Benefit Advisor) through my son’s Financial Adviser, Ian Gunn.
Joanne came to our home and advised us to contact Derbyshire Social Services and ask for a re-assessment. Joanne gave us confidence and support to start this process again. Her role was invaluable, taking over the appointments, liaising directly with the social workers and managers at Derbyshire, arranging the meetings, coming to our home, there are lots of things that Joanne has helped with to improve my son’s life.
Joanne has reduced the Community Tax drastically with exceptions we were unaware of.
Joanne handled the re-assessment of our son, dealing directly with Social Services. She gained the re-instatement of his Care Plan, a weekly amount of £224 back dated for 12 months. Supported us throughout this period taking a lot of stress out of the situation. She also checked that my son was receiving the right benefits e.g. (DLA, Mobility etc.).
I know that also in the future if there are any changes in the Law I can call on her expertise.
Joanne has an empathy with the clients and a knowledge of disabilities which proves exceptional in her role.