I am my son’s Advocate, Mum and Carer. I organised his activities, timetable and daily living. Myself and my late husband have tried to obtain the appropriate care and support throughout his life.
Due to changes in the Social Services Department in Derbyshire four and a half years ago, when they withdrew his entitlement of 12 hours per week direct payments, saying he no longer fitted their criteria, two years ago we were put in contact with Joanne Moores (Welfare and Benefit Advisor) through my son’s Financial Adviser, Ian Gunn.
Joanne came to our home and advised us to contact Derbyshire Social Services and ask for a re-assessment. Joanne gave us confidence and support to start this process again. Her role was invaluable, taking over the appointments, liaising directly with the social workers and managers at Derbyshire, arranging the meetings, coming to our home, there are lots of things that Joanne has helped with to improve my son’s life.
Joanne has reduced the Community Tax drastically with exceptions we were unaware of.
Joanne handled the re-assessment of our son, dealing directly with Social Services. She gained the re-instatement of his Care Plan, a weekly amount of £224 back dated for 12 months. Supported us throughout this period taking a lot of stress out of the situation. She also checked that my son was receiving the right benefits e.g. (DLA, Mobility etc.).
I know that also in the future if there are any changes in the Law I can call on her expertise.
Joanne has an empathy with the clients and a knowledge of disabilities which proves exceptional in her role.